Thursday, June 14, 2012

Webmaster - Video Editing - Web Support

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Home based virtual position.

I am looking for someone to support our website purchasers and help them get their site set up. We use a support system called Kayako by Fusion. Applicant needs to be familiar with it.

Applicant needs to be able to register domains, change DNS, help customers with support questions, setting up their emails and email forwarding, troubleshooting when a port is blocked to be able to use a different port (networking basic skills) other minor support.

Below is a set of skills that the person needs to have...

Knowledge of using Plesk web hosting panel from Parallels, domains and DNS, basic networking, good customer service and support skills, email configuration, good written and spoken communication skills as some support will have to be on the phone.
The part that takes up the most time is customers needing things like...

email configured to work with gmail, aol, etc.
their current website switched over to our DNS.
customer to pick a domain and register it (we do have an automated process for this but the support person needs to know infusion to log into and process the sale of the new domain.)

I would also like the applicant to be able to handle minor video editing and posting as well as playing presentation videos on a webinar as if live.

I would also like someone who can update and manage a wordpress website to add content on a regular basis.

This is a full time long term position.

Date: 11 June 2012
City/Town: Nationwide
Location: Nationwide
Wage/Salary: negotiable
Start: now
Duration: full time or part time long term
Type: Full Time, Part Time, Home Based
How to apply: email
Company: The Goins Group, LLC
Contact: Larry Goins

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